FAQs

Once payment is confirmed, you will receive a confirmation email, followed by a second email with a tracking link when the package ships. Key information to remember: order processing takes up to 72 hours, then delivery takes 7 to 14 business days. You can also find the status of each order in your customer account.

Yes, as long as the order has not gone into production. Write to us as soon as possible via the contact form with your order number and what you want to change: size, flocking, or address. Once the package has been shipped, we switch to the return procedure.

First, check your spam folder and the email address you entered when placing the order; an extra letter is enough to block the delivery. If you can't find anything, write to us with your name and the order date: we'll resend the confirmation right away.

Add 4 items to your cart and the discount will be applied automatically: the cheapest item in your cart is free. Only one item is free per order, regardless of the number of items added. Details will appear in the cart summary before payment.

Yes, ordering works very well in guest mode. An account is useful if you want to find your orders, save your addresses and keep your favorites from one visit to the next.

You cannot add items to a confirmed order. The easiest way is to place a second order: just write to us afterwards with both order numbers, and we'll group the packages if shipping hasn't started yet.

Order processing within 72 hours, then delivery within 7 to 14 business days. Business days exclude Sundays and public holidays. During peak periods, this information is displayed directly on the website.

Yes, we deliver to mainland France, Corsica, overseas territories, and most countries in Europe and around the world. Available destinations will automatically appear during checkout. Outside the European Union, customs duties may be added upon arrival: these remain the responsibility of the recipient.

The tracking number is sent to you by email upon dispatch, and it is also visible in your order details from your account. It may take 24 to 48 hours to become active, as the carrier needs time to scan the package. Therefore, an empty tracking status does not mean that nothing has been sent yet.

If tracking shows no movement for more than seven business days, or if the package is marked as delivered but you haven't received it, please contact us with your order number. We will open an investigation with the carrier, then re-ship or refund you based on the findings.

Shipping costs are calculated according to the destination and displayed in the cart before payment. No additional fees are added after the order. Free items are shipped in the same package, with no additional shipping costs.

Report it quickly: as long as the package has not been shipped, we will correct the address free of charge. If the package has already been sent and is returned to the sender, a new shipment may incur shipping costs, which will be announced to you before it is launched.

This happens when an item is shipped from a different workshop, especially if it involves flocking. Each package will then have its own tracking number, sent via email. Full details can be found in the delivery policy.

Enter your height and weight in the size guide estimator: it will suggest the recommended size based on the cut. You'll also find detailed measurements for each grid, including chest width and length, to compare with a jersey you already own.

The supporter fit is the most common: it's a straight cut, with a little ease at the shoulders and chest. The player fit is close-fitting, shorter and tighter on the sleeves. If you're unsure between the two, go for one size up in player fit.

Go up one size if you want to wear the jersey every day or with a technical base layer. Stick to the size below if you want a fitted look. The size guide estimator will decide based on your height and weight.

No, children's sizes follow their own chart, expressed in years. Refer to the child's height in centimeters rather than their age: this is the most reliable guide, and the complete chart is in the size guide.

Retro models are often a little shorter and wider than recent models, and the long sleeves follow the supporter fit grid. Each product sheet specifies the cut used, and each grid has its own section in the size guide.

Wash at 30 degrees inside out, delicate cycle, no fabric softener and no tumble dryer. Avoid direct ironing on the flocking and prints: iron at a low temperature on the reverse side, or not at all. Well maintained, a jersey keeps its colours for years.

On the product page, you choose your size, then fill in the personalization fields. Three fields are available: the name at the top, the number, and the name at the bottom. You fill in what you want, just one field or all three, and the workshop will reproduce exactly what you entered.

€2 per field filled. A name at the top alone costs €2, a name at the top plus a number costs €4, and all three fields cost €6. The supplement is automatically added to the price displayed in the cart.

No. Flocked items are custom-made according to your specifications: they cannot be returned or exchanged. The only exception is an error on our part or a manufacturing defect: in this case, we will replace or refund, with return shipping at our expense.

No, customization is included in the announced timeframe: order processing within 72 hours, then delivery within 7 to 14 business days. A flocked item may simply be shipped in a separate package if it comes from a different workshop.

Yes, your name, a first name, a nickname, any number you want. We reserve the right to refuse any request that is abusive, hateful, or against the law: in such a case, we will contact you before producing anything.

Write to us immediately with your order number and the desired correction. As long as the order has not been sent to the workshop, we will modify it free of charge. Once production has started, customization cannot be changed.

Yes, if properly cared for. Wash at 30 degrees Celsius, inside out, without fabric softener, do not tumble dry, and do not iron directly on the letters and numbers.

Credit card, Visa, Mastercard, and American Express, as well as wallets offered at checkout, such as Apple Pay, Google Pay, and PayPal. The exact list will be displayed at the checkout stage, depending on your country and device.

Yes. The entire checkout process is SSL encrypted and payment is handled by our banking provider. Your card details are never transmitted unencrypted and are not stored on our end.

In the vast majority of cases, this means a card limit has been reached, a bank validation has not been confirmed, or the billing address does not match the card. Please check these three points and try again: no amount is charged for a rejected order.

Yes. The invoice is attached to the confirmation email and remains available in the order details from your customer account. If you need an invoice in the name of an association or a club, please write to us with the details to be included.

Yes, prices are given in euros inclusive of all taxes, for example €24.90. Delivery costs are added at the time of payment and are displayed before final validation. Outside the European Union, customs duties may be added upon arrival.

Only one advantage applies per order: the cart automatically applies the best one for you. The free item is the least expensive item in the cart, with only one free item per order.

Sizes still in stock are displayed in real-time on each product page. A greyed-out size is temporarily out of stock. Stock moves quickly for the most popular models, so a size available today may be gone by the end of the day.

Often yes, but we cannot guarantee a date. Write to us with the reference and size: we'll tell you if a restock is planned and notify you as soon as it arrives.

Quick-drying, breathable polyester, with mesh inserts in the areas that heat up the most. The exact composition and finishing details are provided on each product sheet.

Top European clubs, national teams and a selection of retro designs, in home, away and third kits. The full catalog is in the collection, with filters by team, season and fit.

The visuals are taken from the items we ship. Slight differences in shade may appear depending on your screen settings, but the cut, colors, and finishes correspond to what you receive.

Yes, reviews are displayed at the bottom of each product page, along with the size ordered. This is the best guide to know if a model runs large or small before ordering.