General Terms and Conditions of Sale

These general terms and conditions of sale govern sales concluded on the website www.foot-factory.com between FOOT FACTORY and any individual wishing to make a purchase via the online store.

FOOT FACTORY respects intellectual property rights. If you are a rights holder and believe that content or a product on the site infringes your rights, you are invited to contact us so that a verification and, if necessary, a removal can be carried out.

The products offered on the site are selected from independent suppliers. FOOT FACTORY does not claim any official affiliation with third-party brands, clubs, federations or companies. The customer is solely responsible for the use they make of the products after receipt.

1. Purpose

1.1 The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in connection with the online sale of products offered by FOOT FACTORY to the consumer.

2. Acceptance of the conditions

2.1 Any order placed on the site implies the customer's full and unreserved acceptance of these general terms and conditions of sale.
2.2 The General Terms and Conditions are accessible at any time on the site and may be modified at any time by FOOT FACTORY. The applicable conditions are those in force at the time of the order.

3. Products

3.1 The products offered are those appearing on the site on the day of consultation by the customer.
3.2 Photographs and descriptions are provided for illustrative purposes only and are not contractually binding.

4. Price

4.1 Prices are indicated in euros (€), all taxes included (TTC), excluding delivery costs.
4.2 FOOT FACTORY reserves the right to modify its prices at any time. The price invoiced is that displayed at the time of order validation.

5. Order

5.1 Any order requires the entry of information necessary for processing and delivery.
5.2 The order is considered final after payment validation.
5.3 FOOT FACTORY reserves the right to cancel or refuse any order in case of non-payment, incomplete information, delivery problems, or suspicion of fraud.

6. Payment

6.1 Payment is due immediately upon order.
6.2 Payment is made via secure payment solutions (credit card, PayPal or other means offered on the site).
6.3 Transactions are protected by a secure SSL encryption protocol.

7. Delivery

7.1 Products are delivered to the address indicated by the customer when ordering.
7.2 Delivery times are indicative and are generally between ten (10) and fifteen (15) working days, including preparation and shipping.
7.3 Detailed delivery terms are specified in the Shipping Policy available on the site.

8. Right of withdrawal

8.1 In accordance with current regulations, the customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal.
8.2 Return costs are at the customer's expense, except in the case of a defective product or an error attributable to FOOT FACTORY.
8.3 Personalized products do not benefit from the right of withdrawal in accordance with Article L221-28 of the Consumer Code.
8.4 The complete terms are detailed in the Return and Refund Policy.

9. Warranty and liability

9.1 Products benefit from the legal guarantees of conformity provided by law.
9.2 FOOT FACTORY cannot be held responsible for indirect damages resulting from the use of the site or the products sold.

10. Intellectual property

10.1 All elements of the site (texts, images, graphics, logos, visual content) are protected by intellectual property law.
10.2 Any reproduction, in whole or in part, without prior authorization is strictly prohibited.

11. Personal data

11.1 Personal data collected is processed in accordance with the Privacy Policy available on the site.
11.2 The customer has a right to access, rectify, and delete their data in accordance with current regulations.

12. Applicable law and disputes

12.1 These general terms and conditions of sale are subject to applicable law.
12.2 In the event of a dispute, an amicable solution will be sought first before any legal action.

13. Contact

For any questions regarding orders, products or these general terms and conditions of sale, customer service can be reached at the following address:
contact@foot-factory.com