Shipping policy

At FOOT FACTORY, we are committed to providing a fast and enjoyable online shopping experience. This shipping policy describes our procedures, deadlines and fees associated with orders.

1. Order processing times

Once your order has been placed and payment confirmed, we start processing it immediately. The standard processing time is 2 to 3 working days. This is the time we need to prepare your order, check product availability, and carry out the required flocking and packaging. We ship all orders from Monday to Friday, except on public holidays.

Important: During periods of high demand (sales, end-of-year holidays, special promotions), processing times may be slightly extended.

2. Shipping costs and delivery times

Shipping costs are calculated when the order is placed. They depend on the volume of the products and the delivery destination. You will be informed of shipping costs before finalizing your order, and these may vary according to the option chosen.

Shipping options available:

  • International delivery (7 to 14 working days):
    We ship internationally to over 29 destinations. Charges vary according to destination and order weight.

Track your order:

Once your order has been shipped, you will receive an e-mail with a tracking number. You can track the progress of your parcel online via the carrier's website. If you have any questions about your tracking, please contact our customer service department at info@foot-factory.com.

3. Delivery zones

We currently ship to the following areas:

  • Morocco: Delivery to all cities and regions (including Casablanca, Rabat, Marrakech, Tangier, Fez, Agadir, Safi, and more).
  • Europe: France, Spain, Italy, Belgium, Germany, UK, Netherlands, Portugal and others.
  • North America: United States, Canada.
  • Others: If you need to deliver a parcel to a country or region not listed above, please send us a message at
    [info@foot-factory.com]
     to check feasibility.

4. Order tracking and delivery problems

Follow-up:

After shipment, we will send you a confirmation e-mail with the tracking number of your package. It is essential to check the delivery address provided when ordering to avoid any shipping errors.

If you have any questions about tracking or have not received your package on time, we encourage you to check these items:

  • Track your package using the number provided.
  • Check with your neighbors or reception if you are absent at the time of delivery.
  • Verification of the delivery address provided.

If your parcel is late or if you encounter a problem, please contact our customer service department by email or via the contact form on the site. We will be happy to assist you.

Damaged or lost parcels:

If you receive a damaged package or if your package is lost in transit, please contact us immediately. We will begin an investigation with the carrier to resolve the situation. In some cases, a replacement or refund may be possible.

5. Returns, Exchanges and Refunds

We hope you are satisfied with your purchase. However, if you would like to return or exchange a product, we have a simple policy in place:

  • Returns: Products may be returned within 2 days of receipt. Please note that we will not accept any returns if the returned product is worn, soiled, damaged, personalized (flocked). Returns for sizing problems due to customer misjudgment will not be accepted. Return shipping costs are at the buyer's expense, unless the item is defective or incorrect.

  • Exchanges: As our products are made to order or personalized, no returns or refunds are possible except in the event of a defect or error on our part.

  • Refunds: If you are eligible for a refund (for example, for a damaged or incorrect product), we will process the refund as soon as we receive the returned item. Refunds will be processed according to the payment method used at the time of order.

Return conditions:

  • Products must be returned in their original packaging (unused, unworn).
  • Promotional or personalized items cannot be returned, except in the case of a manufacturing defect.

To initiate a return or exchange, please contact our customer service department, providing your order number and the reason for your return.