Privacy Policy

Foot Factory is committed to protecting your privacy. This Privacy Policy is designed to tell you how we collect, use, protect and share your information when you use our website and services. By using our site, you consent to the practices described in this policy.

1. Information collected

We collect various types of information when you interact with our site. This information includes, but is not limited to:

Personal data: surname, first name, e-mail address, telephone number, delivery address, etc.
Payment information: information about your credit card or other payment methods.
Browsing data: IP address, browser type, pages visited, length of visit, etc.
Cookies: to improve your browsing experience (see section 5).

2. Use of data

The information we collect is used for the following purposes:

Order processing: We use your data to process your orders and provide you with the products and services you request.
Improving customer service: Your data helps us to better respond to your service requests and provide you with personalized assistance.
Communication: To send you information about your order or to inform you about promotions, new products or updates.
Analysis and statistics: To analyze site usage and improve the user experience.

3. Data sharing

We do not sell, trade or rent your personal information to third parties. However, we may share your data in the following situations:

Payment partners: To process payments, we may share information with third-party payment service providers.
Service providers: We may use external service providers for hosting, site management, data analysis and other services required for the proper operation of our business.
Legal requirements: We may share your information if required to do so by law, or if necessary to protect our rights, the safety of our users, or to respond to legal process.

4. Data security

We implement appropriate security measures to protect your personal information from loss, theft, unauthorized access or disclosure. However, it is important to note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee total security.

5. Cookies

A cookie is a small file that is stored on your device when you browse our site. Cookies enable our site to remember your preferences and offer you a personalized browsing experience. You can set your browser to refuse cookies, but this may affect certain site functions.

6. User rights

In accordance with current regulations (in particular the General Data Protection Regulation – RGPD), you have the following rights concerning your personal data:

Right of access: You have the right to request a copy of the information we hold about you.
Right of rectification: You may request the correction of inaccurate or incomplete data.
Right to erasure: You can request the deletion of your personal data in certain situations.
Right to portability: You may request that your data be transmitted in a structured, commonly used and machine-readable format.
Right to object: You may object to the processing of your personal data for legitimate reasons.

To exercise these rights, please contact us at the following address: info@foot-factory.com.

7. Data retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with legal, tax and accounting obligations.

8. Policy changes

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a new update date. We encourage you to visit this page regularly to stay informed about our privacy practices.

9. Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us at the following address:
Email: info@foot-factory.com